Don’t you just hate it when people use their blogs to rant? Sorry, but I have to moan about my favorite topic: Facebook arrogance.
In the SaaS world, users are the best source of information about how to make software better and more responsive. But in Facebookland, users are on the bottom of the priority list after ways to extort and exploit data and advertiser revenue. Here’s another example….
Only Facebook would or could ignore a very simple functionality change that more than 4.5 million people clearly want. It seems more than 4.5 million people want Facebook to allow them to change the name of their business/organization pages. Users have used FB’s own “like” button to indicate that they want this change, yet FB’s response is just a flat-out “NO.” FB doesn’t even offer a rationale. This is the arrogance and disregard for users that makes FB so abhorrent.
The worst part is that it is such a simple fix. Every other field is editable, but not the name field. It’s true that FB clearly informs users that they won’t be able to make that change once they set up their pages, but things change and technology should be flexible enough to meet the changing needs of users. And, by the way, Facebook, why can’t people change that field? It’s so typically random and arbitrary.
In Facebookland, data is king. To hell with the end-users whose data they covet.
Hey, if you agree, let me know! And indicate your preference by “liking” “Can Facebook please make it possible to change our page name?”
Tags: administrators, child care, childcare, early childhood, early childhood education, early learning, ece, engagement, leadership, social media
I’ve always marveled at early educators’ ability to focus so intently on the children, families, and staff in their programs. To me, it’s a huge blessing. It’s also a curse. We are so mission-focused that we often don’t have the time or inclination to step back, look at the bigger picture, and decide how our work fits in to the overall scheme of where we’re going. Don’t get me wrong, I know from firsthand experience that operating programs that offer high-quality early learning experiences takes 100% of our energy, focus and passion. By the end of the day, there’s often little energy left over for much else. But, is our laser focus on our programs a help or a hindrance? And, does engagement through social media distract us or help us do more?
Laser Focus: Help or Hindrance?
Think about a laser for a moment: It shines a very intense light on a small area. Lasers do a great job shining through a swath, but leave other areas untouched. Are we so focused on our missions to make a difference for the children in our care that we fail to make important conceptual, political, and professional connections that can have more impact? I know when I operated programs, I often thought, “leave the political and networking stuff up to other people. I have my hands full, and I am doing important work.” Once I left the my programs for other related early education jobs, I saw that I missed incredible opportunities that would have benefited the children in my program and the direction of the field in general.
Why is it taking so long for us to engage?
Why am I writing about this now? I’m lamenting the void of engagement and sources of timely, relevant information in early care and education. I’m frustrated by how long it is taking for program practitioners to look up from guiding our lasers to see that there is a country and a world in which we operate, and it’s full of opportunities and insight. I’m also surprised to see how slow our community leaders are to add blogs and other social media as strategies to engage their members, supporters, and advocates.
But, I know I am preaching to the choir. Given that you are reading this post, you probably read other blogs, and engage on social media sites. YOU are probably NOT one of the hundreds of thousands of early childhood practitioners who are don’t purposely set aside time to learn more, network, advocate, or exchange ideas related to their work. (And, I ask you, what are you doing to encourage your colleagues to test social media?)
There is a dearth of social media interactivity and engagement in our field. Stop to think about the size of our field. It’s hard for me to fathom (and harder to find the real data) about how many early childhood educators there are in the US. (Statisticians, if you can wrap your head around this one, give me a shout!) I do know that there are only a handful of commonly read reliable and credible blogs and journals in our field to serve (conservatively) hundreds of thousands of educators. And, having been actively searching for early educators on social networking sites and listservs for many years now, I can estimate that less than 1% of us are engaging online. Contrast those (admittedly rough) stats with those related to business, and you can see how technically and engagement-challenged we are as a field.
We need to connect to learn from and partner with others in our field. That is not a new concept. We all connect through community or committee meeting every once in a while. We take a workshop or go to a conference a couple of times a year. We already read Young Children, Child Care Information Exchange, or one of the few journals for early childhood education. Awesome! Those IRL (techno-speak for “in real life”) experiences and activities are absolutely vital. Adding social media to those activities widens the circle of influence by allowing you to connect with others exponentially. The folks at CommonCraft illustrate the point so well. If you haven’t seen this yet, take a look at Social Networking in Plain English. Do you see how using social networking before or after meetings and conferences can extend the benefits well beyond the walls? This is just one example of the power the Internet has to help us influence and educate one another.
So, is social media a distraction for early childhood educators or an accelerant?
I assert that we need more to do more. We need more blogs. We need more interconnectedness. What do you think? There’s a lively conversation about just this issue going on in the Internet4ECE group on LinkedIn. Of course, you need to be a member of LinkedIn and a member of the group to read it. (Oh, am I secretly trying to illustrate engagement on the Internet? I would never be so sneaky.)
I have a nice list of ECE blogs on slide 22 of my presentation from NAEYC’s Professional Development Institute: Supercharge Your ECE Program With Web 2.0. There’s a lot of additional information about social media in our field in that presentation, and you will find other resources on the Social Media for ECE on my website.
I’m dying to convince you. I’m dying for you to convince others, Check out some of my other presentations, resources, and the Social Media in ECE Directory I am compiling*, and share them if you find them helpful. Let me help you convince others that social media is a professional development, advocacy, and outreach accelerant, and an isolation-buster, bar none.
*If you would like to be included in the Social Media for ECE Directory, register! It only takes a couple of minutes!
Tags: crm, customer relationship management, customer service, facebook, fb, social media, social media marketing
New update to my post, Facebook Fail: Nonexistent Customer Service about being unable to resolve a payment issue that caused Facebook to disable my account.
I know will be accused of exaggerating, but I promise that I have tried to contact Facebook more than 30 times to arrange for payment to for a mistake I made! Really! I’ve used their online forms and the specified email addresses, only to be met with a 5 of my emails to every 1 canned responses from Facebook. The responses do not respond to or correspond with the text of my email, and if I am lucky enough to get a response, it arrives with a 3-5 day delay.
At this point, it is just too funny to be frustrating! It’s one big cycle that demonstrates complete disregard for customers.As a marketing geek with considerable experience in SaaS management, including customer service, I am intrigued by just how low the Customer Service at Facebook can go. When you compare the historically horrible customer service offered by Dell, Microsoft, Verizon, and Comcast, and they come out looking like customer service heroes next to Facebook, you know there is a problem.
I wonder if the playground posse at Facebook even has a Customer Relationship Management System (CRM). I appears that my cases are brand-new each time I write. Do the FB kids know about CRM? Or are they too busy thinking of the next great way to socialize our universe to worry about such mundane and 20th century concepts as customer service?
Poor Facebook. The company has its hands full. With relentless Congressional pressure to stop abusing our trust and peddling our privacy, the “leadership” at Facebook probably doesn’t have time to think about providing customer service to paying customers. The Facebook kids are so busy planning to build a totally social universe where it is at the center, they can’t be bothered to provide even passable customer service to those of us who pay for … Read More
Tags: customer service, facebook, Online Identity Management, privacy, social media
Poor Facebook. The company has its hands full. With relentless Congressional pressure to stop abusing our trust and peddling our privacy, the “leadership” at Facebook probably doesn’t have time to think about providing customer service to paying customers. The Facebook kids are so busy planning to build a totally social universe where it is at the center, they can’t be bothered to provide even passable customer service to those of us who pay for ads. As a matter of fact, Facebook expects us (the peeps with the money to spend on advertising) to adapt the their vision of customer service, which is totally online and delivered with an attitude. The message I’ve gotten any time I’ve tried to get customer service from Facebook is: “we may get to your problem when we can, and if you are worthy, otherwise, read our rules and responsibilities. You are on your own.”
I could fill you in on my tales of woe trying to rectify an overcharge with Facebook, but I won’t bore you with the details. Just rest assured that this social media consultant wants to pay for what she purchased, not overcharges, and she followed every step of the process as outlined by Facebook…MORE THAN 30 TIMES, and still can’t get resolution. Big, bad, bully FB disabled my account, and basically the company is now completely ignoring my requests to restore my access. I wonder if it is coincidence that I have Tweeted and posted on LinkedIn about Facebook arrogance and inconsistent product development prior to ever requesting customer service. Or maybe my account has not been restored because I had the audacity to try to get someone at Facebook’s attention in the light of day on Twitter.
Oddly, it never occurred to me that the account might have been deactivated because I have made negative comments until I read “Facebook we have a problem,” by Robert Scoble, a blog post that highlights the trials and tribulations vocal users have experienced with Facebook. It’s fascinating to read the comments by readers who have been abused by Facebook, but the most compelling reading of all are the responses from Facebook leadership, including Facebook CEO Mark Zuckerberg himself. The arrogance and lack of interest in basic tenants of customer service seep through in every syllable of the responses. Even though Scoble maintains a close relationship with the “in” posse at Facebook, in a follow-up post he agrees that the kids at Facebook have a lot to learn about business, trust, customer service, and long-range strategy planning. Check it out at “Our trust relationship with Facebook: complicated.”
But, I digress. The real issue is Facebook’s hypocrisy about playing by the rules of engagement in social media, the arrogance they display with their insistence that customer service can only be offered through email and online forms, and the lessons they will eventually be forced to learn about customer service. Right now, Facebook is on top, and somehow paying customers are suffering through the customer service void because Facebook offers very effective targeted advertising, and everybody who has something to sell wants the service. But there’s going to be a bottom. There will come a time when the people with the money choose to spend it elsewhere where they have at least minimal customer service.
So the big question is how long can Facebook continue to ignore paying customers, fail to provide customer service, and use the service like a playground on which the company defies all the rules (from development to privacy to customer service) and bullies everyone who wants to play?
Tags: social media, social media marketing, Twitter
Cross-pollinating on Twitter? What is she talking about now?
I’ve blogged about the joys of Twitter as a tool in non-profit organizations (specifically early childhood education) and mentioned hashtags before, but today, let’s go a little deeper to see how hastags can help unrelated twitterers (or Tweeps) connect through common interests. The Twitter Fan Wiki explains that “Hashtags were developed as a means to create “groupings” on Twitter, without having to change the basic service.”
First, the basics:
What is a hashtag?
Hashtags refer to the practice of placing the “#” symbol prior to a “tag” (or topic category) to indicate that a tweet will be of interest to anyone who is interested in the topic.
Here’s a sample tweet to help illustrate hashtags:
Hashtags are very helpful because you can easily find information about topics that interest you without wading through lots of tweets that are not interesting to you.
How do you use hashtags?
If you are not already “following” topics, you can easily do so by using the search function on Twitter or your twitter client by entering the search term you want to follow. If a tweet about information that interests you is posted, but you are not online at the time to see it, you can see it whenever you search. For example, I am interested in #leadership, #nonprofit issues, #fundraising, #socmed (social media), #marketing, early childhood education (#ece, #earlychildhood, #NAEYC, #PreK), #parenting, women’s issues (#women), progressive issues (#p2), and #advocacy, among other topics. So I keep my twitter client (Seesmic) set to search for those hashtags. Whenever I start up Seesmic, I can quickly scan to see what’s been posted.
You will rarely find a tweet from me in which there is not a hastag. I just believe tweeting without hashtags is like shouting into the wind. The only way someone is going to see it is if they happen to be online, or if the organic tweet includes a commonly searched term.
Now onto the cross-pollinating concept:
I use hastags very strategically to allow people who are interested in one topic discover other related topics and communities. For example, I often read information related to leadership from which managers or people who follow #management might benefit, so I add #leadership #management. I also see tweets with #ece that parents might like, so I retweet with the #parenting and #parents hashtags. Also, I really want to make sure the ECE community becomes aware of social media and technology resources, so I not only add #ece to my social media tweets, but I also created the hastag #ecetech. (How did I do that? I just started using it in my technology related tweets along with ece, and people started picking it up, and now we have a little group. COOL!)
Hashtags are great for live tweeting or creating chats at specific times. For example, there were a lot of tweets from the NAEYC conference with the #NAEYC_AC hashtag. It was great to stay on top of what was going on.
Hashtags can help you participate in Twitter chats. Let’s say you want to have a conversation about a specific book. You would just post a tweet like:
Hey, Tweeps: #booktitlechat at 8 PM Tuesday, 4/13. #topic #topic #topic
- #booktitle = the title of the book
- chat indicates that there is going to be a live Twitter chat
- #topic= a related group or topic that people might find interesting.
Of course, to make the chat really work, you have to give people a lot of notice and tweet about it a lot…right up until the time you are ready to start. Notice that the various #topic hashtags help cross-pollinate, and bring various groups of previously unrelated people together. As the chat gets underway, the various Twitterers can find more people with whom they might like to connect, and then follow them.
Does cross-pollination on Twitter make sense now? Add a comment if you have other ideas or if you think I am just plain nuts!
Are you little intimidated by all the weird terms and concepts you’ve heard so much about? Don’t worry, social media is in its infancy, and we are all learning… some of us have a bit more experience, but we were all newbies once. Relax! Here is a smattering of great resources that will help you understand the basics.
The FIRST STOP:
(Do not pass GO… Start here!) CommonCraft Videos
The absolute easiest, most user-friendly, and basic source of information might just be found at CommonCraft. The folks at CommonCraft develop and deliver outstanding videos intended to make the most complex concepts simple and interesting. They sell their …In Plain English series of videos to trainers and large corporations, but they make them available for non-commercial use on owner Lee Lefever’s CommonCraft channel on YouTube. (Wait, I might be losing you with channels on YouTube. We’ll get there, but for now, just click on the links!)
Here are a few of my favorite ComonCraft Videos!
Social Networking in Plain English
Blogs in Plain English
Twitter in Plain English
RSS in Plain English (If you want to keep up with lots of blogs, you MUST see this video!)
There are many more on the CommonCraft channel on YouTube
A quick Glossary, courtesy of Socialbrite
Best overall resources
Mashable’s Social Media Guide
The overarching guide to social media that is updated several times a day:
Mashable’s Social Media Guide
Hubspot’s Internet Marketing Blog
Hubspot sells Internet Marketing software, so they want you to visit their blog, but in general, the information offered in this blog is very good! Highly recommended!
Articles and Webinars
From Joanne Fritz’ excellent Non-Profit Guide on About.com (a great resource for all things nonprofit, not just Social Media): 12 Tips for Nonprofits on Getting Started with Social Media
This is a hodgepodge of blogs that focus on Social Media and its application for marketing and fundraising. Some are written for nonprofit organizations, but offer excellent reading for small businesses as well.
Organizations that offer articles and training on Social Media for Nonprofit Organizations (but offer great resource even if your business is not nonprofit)
I’m On Linkedin– Now What? by Jason Alba
Guides and Whitepapers
Beyond the Hype: A Social Media Guide for Nonprofits and Advocates
from Texans Care For Children
If you are ever stuck, you can look up words, terms or phrases through Google:
Enter keyword: define: (the word or “phrase” you want to look find)
For more specific information, fast, I recommend Webopedia.
And, of course, the ever popular Wikipedia is helpful, but can be overwhelming.
Hey, Smartipants: Add your recommended resources here!
There is an overwhelming amount of information about social media! This is hardly a complete list! I’d love to add your favorites to this entry, so leave a comment to make this resource richer! (Yes, I know, a wiki would work better, but that’s a subject for another day!)
Tags: business, careers, engagement, facebook, hiring, interns, management, marketing, myspace, social media, social media marketing, Twitter
Today, just for fun, I searched the job listings in online for “social media.” 9 out of 10 of the results were for Interns. I was pretty surprised, and a little bit ticked off. Do managers think social media is something to relegate to Interns?
WAIT: I am pro-Intern! As a matter of fact, I routinely hire Interns and have found incredibly talented, insightful, and productive young people who are capable of producing amazing work . But…
There’s a common misconception that just because young people are often use social media to connect with their peers and organize their social lives, they are perfectly suited to take on social media for companies. That’s like asking a 16-year-old licensed driver to drive an 18 wheel tractor-trailer on a highway at rush hour.
The skills needed to devise a well constructed social media plan and execute it every day are more complex than just putting out a few tweets and posts on Facebook. It is true that some Interns do understand how to use social media tools with great depth, but they probably are not:
- subject matter experts on your organization’s mission, products, and services;
- aware of the competitive landscape in your field;
- familiar with the buzzwords and language that are specific to your field;
- capable of writing well-constructed posts that will cause readers to take action;
- marketing experts with understanding of engagement;
- able to craft the goals for your social media plan and implement them without supervision.
These are critical skills needed for any social media program. You should seek those skills in the professionals you hire to manage your social media.
Don’t get me wrong, Interns are often very talented and are capable of executing the day-to-day basic tactics. But you should not expect to turn over the keys to social media to Interns without careful direction and supervision by a professional with more in-depth understanding of marketing basics and your products and services.
So, rock on, Interns! Direction is the key!
UPDATE: For more information about how to select the right candidate for your organization’s social media program, read: “Is the Right Person Doing Your Nonprofit’s Social Media?” on the Wild Apricot Blog
Tags: digital footprint, Google, Online Identity Management, personal branding, privacy, search, social media
Have you ever “Googled” yourself? Don’t lie, and don’t be embarrassed! Of course you have! Searching for yourself on the internet is not (necessarily) conceited. As a matter of fact, these days it is almost critical that you search for your name online. It is important to follow your digital footprint, and even more important to claim it. Searching for and claiming your online identity is called Online Identity Management (OIM) or Personal Reputation Management.
In general, it is a good practice to become aware of information about you (or someone else with your name) that is floating around the Internet. You may be surprised to find very obscure information that has been made available about you online. In some cases, you might need to correct inaccuracies (if you can), or be prepared to defend your reputation.
If you don’t find yourself online, you should set up at least one online presence, if for nothing else but to claim your identity. There are hundreds of tools you can use to establish and protect your identity, including these listed by Mashable and CNet. If you decide to take action to protect your identity, be sure to link to them from credible and reliable sources.
Today, my husband asked me why I include my maiden name along with my married name on public documents and online. It had never occurred to him that in the 21st century, because our information is so readily available, middle names and maiden names help people distinguish themselves from others with the same name. Because my name is not very unique. I can easily find hundreds of references to Fran Simon who are clearly not me, and that is only on the first two pages of Google results. That’s why I often use my full name, including my maiden name (Fran Sokol Simon), or my complete initials (FSSimon) online. Think about that when you set up your online presences.
It’s a good idea to monitor your identity as well. Set up a Google Alert to search for your name. Whenever your name comes up in Google, the system will deliver the results to you by email, so you know what people are saying about you. Here are some examples of Google Alerts I set up about myself:
The following links will provide you with more information about OIM:
Tags: administrators, early childhood, introduction to social media, introduction to twitter, marketing, nonprofit, outreach, Twiter
Anyone who knows me is aware that I can get as worked up when I talk about computers and the Internet as I do when I talk about developmentally appropriate practice. As I have mentioned elsewhere on this blog, I discovered that child care administration and technology literacy go hand in hand early in my career. And, so far, it’s a combination that continues to fascinate me and shape my career. I don’t think I would have ever been able to do my job as an administrator without technology. (Although, I tip my hat to those who have come before me and conquered without computers!) I also don’t think I would have learned as much as I have about technology if it were not for the need for me to do great work in ECE.
My most recent fascination is with web 2.0, and specifically with the use of social media for social networking and how it can power collaboration and communication in the early learning community. I’ve been on LinkedIn and Facebook for many years, but in 2009, I joined Twitter, where I began my odyssey to discover if social media would really pay off with connections in ECE. But first, I had to watch (or lurk) to learn how to Tweet without making a fool out of myself and find people who posted about and shared my interest in ECE.
Let’s count the ways I love Twitter: #1: It’s a lot more than what you’re doing right now!
Soon I learned the first of many amazing facts about Twitter: Despite the common misconception that you are supposed to post what you are doing, that’s not what effective Tweeting is about. The best tweeters post brief statements that include a link to an online article, event announcement, news, or other online resource along with tags that help readers determine if the link will be of interest to them. People can exchange information with other tweeters publicly or through a Direct Message that is private, as well.
Let’s count the ways I love Twitter: #2: Hashtags help sort tweets!
My second very important discovery was about about hastags, which are like keyword labels that allow people with common interests to find the information in which they are most interested. To use hashtags, “Tweeters” just add # plus the a commonly used keyword to describe the topic and then people who share that interest search for topics with that hashtag.
To illustrate hashtags and “Twiterish” here’s an example of Tweet posted by NAEYC (@naeyc):
Let’s count the ways I love Twitter: #3: An Army of ECE colleagues!
Armed with this cool new information, I decided to try posting information with the hashtag #ece, not knowing whether anyone else had ever used that tag or not. Soon, I discovered many of my colleagues posting using #ece, and a wealth of new colleagues I had never met before. Even though we all were using the same hashtag, I learned more about different topics than I had ever learned before because, of course, there are many concepts related to early childhood. For example, my tweets are about public policy that impacts early learning, parenting and parent engagement, research, assessment, and program administration. My esteemed colleague, Cate Heroman, (@cateheroman)author of The Creative Curriculum and other great resources from Teaching Strategies (@TeachStrategies ) posts about curriculum, assessment, child development, curriculum studies, and other tweets that are teacher-centric. Karen Nemeth, (@KarenNemethEdM) the author of Many Languages, One Classroom tweets about ELL, DLL, child development, program management, and language development. There are hundreds of other ECE Tweeters out there, many of whom offer great insight on best practice in the classroom as well as program administration.
Let’s count the ways I love Twitter: #4: “Cross-Interest pollination!”
I also follow and tweet other hashtags like #parenting, leadership, #management, #nonprofit, #fundraising, #HR, #OD (organizational development) and more. This is where it becomes interesting! I think of it like cross-pollination, because the ECE people who follow me learn more about topics in related fields and I learn more about topics I would otherwise never explore. Best of all, I feel as though I am educating people in other fields about early childhood and learning from their expertise.
Let’s count the ways I love Twitter: #5: Twitter brings our community together!
I could talk about Twitter all day (and sometimes, I do!) The point of this post is that my experiment with Twitter proved to me that there is value in social media for early childhood education. Our community has come together through Twitter. It’s like going to a conference to network every day. It is energizing, enlightening, and exciting. The potential is amazing.
Now, let’s count together:
What are your experiences on Twitter? Tell me how you exploit the potential and use it to benefit your program?
Tags: careers, child care, childcare, childcare; child; care; advocacy; families; working, early childhood education, early learning, ece, facebook, families, social media, working
The other day, I posted one of my usual missives about the horrible condition of child care in America on my Facebook page. It was just another day in my life in which I try to get people to wake up and smell the coffee about how far we (advocates, parents, child care providers, policy makers, the media, and everyone else) have to go to improve child care. Soon thereafter, and one of my childhood friends who doesn’t really know what I do for a living responded to the post by saying “It’s terrible! And those parents keep on working and sending their children.” I was horrified and quickly deleted the post.
That post made me wake up and smell the coffee about the implications of the messages I send out! I looked back at my Facebook and Twitter posts, and I realized that I’m not completing the thought! People who don’t know me think I am “anti-child care!” Whhhoooa! I know child care, and when done well, it provides children and parents with many positive outcomes. As a matter of fact, high-quality child care includes developmentally appropriate learning opportunities that make the most of the critical early learning years when brain development is most rapid. As a working mother and a child care professional, I know it is simply a necessary fact of life for most people in our nation. Clearly, I support parents and their need to work.
It’s true that based on the reports produced by my employer, the National Association of Child Care Resource and Referral Agencies, I have come to believe that by and large, child care in America is in a deplorable state due to lack of standards, regulations, oversight, and adequate training. I also know, based on my experience as a parent of a child who has been in child care, as a child care center administrator in a multi-site organization dedicated to high-quality early learning experiences, and as a curriculum and assessment developer, there are examples of wonderful, well-operated programs throughout the country. Because I do know what high-quality child care looks like from the inside, and as someone with experience at the national level, I am passionate that all children and families have the highest quality care.
Why would someone who works on behalf of child care promote negative stories? It seems counter intuitive that advocates would not want to promote the stories of great examples of child care that works. Here’s why I post about negative stories:
• While there are good examples of family child care and child care programs, they are few and far between. A 2006 study by The National Institute of Child Health and Development rated only 10% of programs throughout the nation as “good.” It’s hard to build interest in change when the results are so small.
• NACCRRA’s studies reveal that parents believe the government is doing its part to protect children in child care, when, in fact, there is an alarming lack of standardization and regulation of child care throughout the country.
• There is a general lack of awareness about child care, and as an advocate and the head of Child Care Aware Parent Network, I need to do my part to raise awareness and educate the public.
• The media, policy-makers, and the general public don’t pay attention to the “feel-good” stories.
• The stories of the tragic results of poor child care provide clear illustrations of what needs to be done to improve quality throughout the nation.
I’ve learned that it is important for me to “complete” the thought when I post, so people who read the posts understand that I am not implying that parents should avoid child care, and most importantly, I do not want to make anyone feel guilty about using it. I also don’t want to perpetuate the chasm that exists between working parents and those who have the luxury of a myriad of choices. As a matter of fact, I am posting in order to encourage people to join me, NACCRRA , and our new Child Care Aware Parent Network to advocate for Federal legislation for better regulation, funding, and oversight of child care through states and the local agencies that are tasked with child care licensing. Learn more about our Policy Agenda , and join us to educate the public and advocate for the world-class child care because 11 million children in child care in America are counting on us.