140+: In the Moment


Only Facebook would/could ignore 4.5 million end-users


Don’t you just hate it when people use their blogs to rant? Sorry, but I have to moan about my favorite topic: Facebook arrogance.

In the SaaS world, users are the best source of information about how to make software better and more responsive. But in Facebookland, users are on the bottom of the priority list after ways to extort and exploit data and advertiser revenue.  Here’s another example….

Only Facebook would or could ignore a very simple functionality change that more than 4.5 million people clearly want.   It seems more than 4.5 million people want Facebook to allow them to change the name of their business/organization pages.  Users have used FB’s own “like” button to indicate that they want this change, yet FB’s response is just a flat-out “NO.”  FB doesn’t even offer a rationale. This is the arrogance and disregard for users that makes FB so abhorrent.

The worst part is that it is such a simple fix. Every other field is editable, but not the name field. It’s true that FB clearly informs users that they won’t be able to make that change once they set up their pages, but things change and technology should be flexible enough to meet the changing needs of users.  And, by the way, Facebook, why can’t people change that field?  It’s so typically random and arbitrary.

In Facebookland, data is king.  To hell with the end-users whose data they covet.

Hey, if you agree, let me know! And indicate your preference by “liking” “Can Facebook please make it possible to change our page name?”

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One Response to 'Only Facebook would/could ignore 4.5 million end-users'

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  1. Kirk Taylor said,

    I’ve thought the same thing, but facebook obviously has a great gig even though I’m not a real active user.


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